1. Introduction
Welcome to Equilia AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer communication platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, company name, and password
- Organization Data: Organization details, team member information, and role assignments
- Communication Data: Conversations, messages, call recordings, and interaction history
- Payment Information: Billing address and payment details (processed securely through third-party providers)
2.2 Automatically Collected Information
- Usage Data: Platform interactions, features used, and time spent
- Device Information: IP address, browser type, operating system, and device identifiers
- Cookies: Session cookies for authentication and functionality
3. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process communications and manage your account
- Improve platform features and user experience
- Send service updates and security alerts
- Improve AI models with anonymized data
- Comply with legal obligations
- Prevent fraud and abuse
4. Information Sharing
We may share your information with:
- Service Providers: Cloud hosting, AI services (ElevenLabs, Tavus, VAPI), communication platforms (WhatsApp, SMS)
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In the event of merger, acquisition, or sale
5. Data Security
We implement industry-standard security measures including encryption (TLS/SSL), access controls, security monitoring, and regular audits. However, no system is 100% secure.
6. Cookies
We use only strictly necessary cookies for authentication and platform functionality. These cookies are required for the platform to work and cannot be disabled.
- Session Cookies: Authentication and security (required for platform functionality)
We do not use any optional cookies for analytics, marketing, or tracking. Therefore, no cookie consent banner is required.
7. Your Privacy Rights
Depending on your location, you may have rights including:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request data deletion
- Portability: Receive data in a machine-readable format
- Objection: Object to certain processing activities
To exercise your rights, contact us at [email protected]
8. International Data Transfers
Your information may be transferred to and processed in the United States, European Union, and other countries. We ensure appropriate safeguards for international transfers.
9. Children's Privacy
Our platform is not intended for children under 16. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by email or prominent notice on our platform.
11. Contact Us
For privacy questions or rights requests:
Email: [email protected]
Data Protection Officer: [email protected]
12. Third-Party Services
Our platform integrates with: