Términos de Servicio

1. Acceptance of Terms

By accessing and using Equilia AI's services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Equilia AI provides an AI-powered customer communication platform that enables businesses to manage conversations across multiple channels including phone, SMS, WhatsApp, video, and web chat. Depending on your configuration, AI assistants may also perform agentic tasks on your behalf, including searching the internet and browsing websites to retrieve publicly available information.

3. User Accounts

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized access
• One account per user; sharing accounts is prohibited

4. Acceptable Use

You agree NOT to:

• Violate any laws or regulations
• Send spam, unsolicited messages, or engage in harassment
• Impersonate others or misrepresent your affiliation
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use our platform for illegal or fraudulent activities
• Reverse engineer or attempt to extract source code
• Instruct AI assistants to perform tasks that violate third-party terms of service, access accounts you do not own, or transmit personal data of third parties to external services
• You are responsible for all tasks you delegate to AI assistants, including internet searches and web browsing tasks carried out on your behalf

5. Data and Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to our collection and use of your data as described.

6. Intellectual Property

All content, features, and functionality of Equilia AI are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws.

7. Payment Terms

• Subscription fees are billed in advance on a recurring basis
• All fees are non-refundable except as required by law
• We may change pricing with 30 days' notice
• Failure to pay may result in service suspension

8. Usage Credits and Billing

Our platform operates on a credit-based billing system with the following structure:

8.1 Credit Types

• Individual User Credits: Each team member may receive a monthly allocation of usage credits depending on your plan
• Organization Credits: A shared pool of credits available to all users in your organization
• Overage Charges: Usage beyond included credits is charged at premium rates

8.2 Credit Application Order

When you use our services, credits are consumed in the following priority:

1. Individual user credits are deducted first (if applicable to the activity)
2. Organization credits are deducted second (if individual credits are exhausted)
3. Overage charges apply when all included credits are exhausted

8.3 Billing Periods

• Credits reset at the beginning of each billing period based on your organization's subscription start date
• Unused credits do not roll over to the next billing period
• Usage is tracked in real-time and billed monthly

8.4 Usage Restrictions

• Depending on your plan, the platform may prevent new activities when individual user credits are exhausted
• Organization administrators can configure whether users can continue using services after their individual credits are depleted
• All completed usage is charged, even if limits are reached mid-activity

8.5 Budget Controls

• Organizations can set spending limits to prevent unexpected charges
• Automated alerts can notify administrators when spending reaches configured thresholds
• Services may be automatically restricted if budget limits are exceeded

9. AI and Automated Content

Our platform uses AI to generate responses, transcribe audio, and process communications. Certain AI assistants may also perform agentic tasks, including searching the internet via DuckDuckGo and browsing websites using cloud browser infrastructure (Browserbase), to retrieve information on your behalf. While we strive for accuracy, AI-generated content may contain errors. You are responsible for reviewing and approving AI-generated content before use.

We apply automated safety and privacy filters before any user-supplied text is sent to external services. These filters screen for harmful requests and personally identifiable information (PII). However, these filters are not infallible, and you remain responsible for ensuring that tasks you delegate to AI assistants do not contain sensitive personal data about third parties.

10. Service Availability

We aim for 99.9% uptime but do not guarantee uninterrupted access. We may perform maintenance that temporarily limits access to the platform.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EQUILIA AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

12. Indemnification

You agree to indemnify and hold harmless Equilia AI from any claims, damages, or expenses arising from your use of our services or violation of these terms.

13. Termination

We may suspend or terminate your account for violations of these terms. You may cancel your subscription at any time through your account settings.

14. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of material changes via email or platform notice. Continued use after changes constitutes acceptance.

15. Governing Law

These terms are governed by the laws of Spain and the European Union. Any disputes shall be resolved in the courts of Barcelona, Spain.

16. Contact Information

For questions about these Terms of Service:
Email: [email protected]
Support: [email protected]

17. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Equilia AI regarding use of our services.