Subprocessors & Third-Party Providers
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Equilia AI engages carefully selected third-party service providers ("subprocessors") to support delivery of our products and services. Providers listed below may be used interchangeably depending on specific product features, regions, or customer configuration.
| Provider | Category | Purpose | Links |
|---|---|---|---|
| Twilio | Communication Platform | SMS and WhatsApp messaging delivery, phone number services | privacytermstrust |
| VAPI | Telephony (Voice) | Programmable voice calls and routing for AI assistants | privacyterms |
| Synthflow AI | Telephony (Voice) | Programmable voice, call routing, and conversational AI voice infrastructure | termstrust |
| OpenAI | AI Model Provider | Natural language understanding and response generationAPI usage with training disabled or subject to contractual data controls. | privacytermstrust |
| Anthropic | AI Model Provider | Natural language processing and reasoning (API usage) | privacytermstrust |
| Google (Gemini) | AI Model Provider | Language model inference and conversation support | privacytermstrust |
| ElevenLabs | Voice & Video Personalization | Neural text-to-speech and voice synthesis for AI assistants | privacytermstrust |
| Tavus | Voice & Video Personalization | AI-driven personalized video generation and avatar rendering | privacytermstrust |
| BeyondPresence.ai | Voice & Video Personalization | AI-generated and personalized video or digital presence features | termsauptrust |
| Bithuman | Voice & Video Personalization | Real-time video avatars and conversational AI presentation | privacytermstrust |
| SendGrid (Twilio) | Email Delivery | Transactional email delivery (verification, receipts, and system alerts) | privacytermstrust |
| DigitalOcean | Cloud Infrastructure | Cloud hosting, object storage (Spaces), databases, and serverless functionsPrimary cloud infrastructure provider. Data stored in EU regions (Frankfurt) for GDPR compliance. | privacytermstrust |
| Vercel | Infrastructure | Frontend hosting, edge functions, and content deliveryHosts user-facing web application. Processes IP addresses and request metadata at the edge. | privacytermstrust |
| Qdrant | Infrastructure | Vector database for AI-powered document search and retrievalStores document embeddings and metadata for RAG (Retrieval Augmented Generation) functionality. | privacytermstrust |
| Stripe | Billing & Payments | Secure payment processing and invoicing (PCI-DSS compliant)Handles all payment card data. Equilia AI does not store or access full payment card details. | privacytermstrust |
| Cohere | AI Embeddings | Multilingual text embeddings for document search and retrievalProcesses document text to generate vector embeddings. API usage with data retention controls. | privacytermstrust |
| FireCrawl | Web Scraping & Data Enrichment | Automated website scraping to enrich AI assistant knowledge with business-specific contextScrapes publicly accessible web pages to extract business information. Processes URLs and web content on-demand. | privacyterms |
Subprocessor Changes & Objections
We may update this list when subprocessors change or new ones are added. For material changes, we will notify customers via email or in-app notice at least 30 days before the change where feasible.
Customers may object to a new subprocessor by emailing [email protected] within 30 days of notice. We will work in good faith to provide an alternative. If we cannot reasonably accommodate, the customer may suspend the affected feature or terminate the impacted services per the DPA.
Where subprocessors process personal data outside your region, we rely on Standard Contractual Clauses (and UK Addendum where applicable) and implement appropriate safeguards.